Contacting Support

Support can be contacted in many ways. In the first instance that you may require help, the official forums are your best bet for a quick and stress-free answer. Should the forums not have the answer your looking for, then the Ticket System should be your next port of call.

Please see below for more information on the various methods.

Ticketing Support
Support can be contacted by submitting a ticket at: http://support.strongholdkingdoms.com/

If you are using a client downloaded via Aeriagames Arc Games or Bigpoint you will need to click on the support button in the bottom of the launcher.

This will redirect you to a Support Account Creation page in your default browser. You will need to note email address and password as these are not linked to your account.



Please only use the ticketing system for:
 * Payment Issues
 * Reports of Cheating or Abuse
 * Card Problems
 * Login Issues
 * Major Gameplay bug
 * Sign Up Problems

We  cannot / will  not provide gameplay hints or tips through this system. If you wish to get gameplay advice, please use our Official Forums.

If you are unable to access your account after resetting your password, log in to our ticket support, or create a Stronghold Kingdoms account, please contact us at [mailto:support@strongholdkingdoms.com support@strongholdkingdoms.com] in the first instance. Should this not be applicable for whatever reason, then please use [mailto:admin@fireflyworlds.com admin@fireflyworlds.com]

Gameplay Help & Advice
One of the best places to go for gameplay advice is the official forum; this is where many players will be, some of them should be able to help with your enquiry. This forum is located at: http://forum.strongholdkingdoms.com/

In Game Chat
The in-game chat system allows access to your Faction, House and Parish chat rooms; as well as a Global Chat room, which may be accessed by everyone in the game. If online, the support team will be accessible via the Global Chat room. If there is more than one issue which needs to be discussed, it is better to use the mail system to contact support (should a Ticket not be required). There is no PM (private message) function currently in the game.

To access the chat feature, click on the small chat bubble icon found at the top right of your window.